Logistics customer story: New Zealand Post

Overview

NZ Post have a long-established relationship with Goodman that stretches back to 2006. They were one of the first customers to locate to Highbrook Business Park and the new Auckland Regional Mail Centre was quickly followed by other NZ Post businesses, CourierPost, Contract Logistics and Datamail.   

Challenge

NZ Post wanted to improve the operating efficiency of its of its Auckland, mail, courier and data operations. Bringing these businesses together in well located, modern new facilities was a key objective.    

The new facilities needed to be close to transport infrastructure with a neighbouring population that would support the many jobs these businesses provide. The company also wanted excellent amenities for its employees. 

Goodman Solution

Goodman was the obvious property partner and Highbrook Business Park the ideal location. 

Goodman ensured NZ Post had direct input into the development process of each project, ensuring each building met the customers operational requirements. “We took a cooperative approach, thoroughly understanding NZ Post’s needs before designing a property solution specifically tailored to its requirements” says John Dakin.

Highbrook is now home to NZ Post’s flagship mail centre, Te Riu o Tamaki Makau Rau (the heart beat that blends Tamaki and its hundred lovers).  The centre processes all the mail posted each day between Cape Reinga in the Far North to Pokeno, on Auckland’s southern outskirts.

CourierPost’s premises incorporate automated sorting facilities that can now handle up to 120,000 items a day. It replaces manual processes, improving efficiency as parcel volumes increase with the growth of e-commerce. It is also New Zealand’s first green star rated industrial facility.  

A substantial warehouse for Contract Logistics has almost doubled the capacity of its logistics services, providing enormous potential for customer growth.

Results

Four design-built facilities at Highbrook have successfully brought together previously separate businesses into an important regional hub for NZ Post.  Better business integration, more efficient buildings and high-quality work spaces have been positive outcomes for the customer.

Greg Morris, National Property Manager for NZ Post, said, “Goodman understands that a well-executed property strategy is critical to the NZ Post business. They are true partners and have the scale and expertise to meet almost any property requirement we have in Auckland.” 

Shared corporate values mean NZ Post and Goodman are also working together on new sustainability and energy efficiency initiatives at Highbrook Business Park, improving the performance of all four NZ Post facilities for the benefit of both parties.