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Logistics customer story: New Zealand Post

Overview

The New Zealand Post Group’s diverse portfolio of businesses ranges from standard mail through to banking.

Auckland is home to the headquarters of its CourierPost and Contract Logistics operations, as well as the New Zealand Post (previously the Datam building) and Auckland Regional Mail Service Centre the regional hub of bulk business mail specialist.

Challenge

New Zealand Post was seeking to maximise the efficiency of its Auckland Mail Centre – which handles two million pieces of mail every day - as well as its courier, logistics and Datamail operations.

The business units were spread across Auckland and, in some cases, had outgrown their homes.

New Zealand Post wanted operational efficiencies and to promote a unified culture by amalgamating its multiple facilities on one site.  The company sought excellent amenities for its employees, who often work extended hours.  The new property needed to be close to motorways, employees’ homes and the airport.  Goodman was the obvious property partner.

“Goodman provided the answer to our unique property requirements,” said Carey Oldfield, the General Manager Properties for New Zealand Post at the time.

Goodman Solution

Goodman ensured New Zealand Post had direct input into the quality, financial and design aspects of its new facilities, throughout the design and build process.

“We took a cooperative approach to the development, understanding New Zealand Post’s needs first and then designing a solution,” says John Dakin.

“Understanding their business, and maintaining a close relationship throughout, meant that we could respond to their changing needs.”

Developers Goodman led the site planning, consent process, design and construction and internal fit out.

Green Star rating principles were prioritised throughout the design and build, with water solar heating and other measures to reduce power consumption features of the new facilities.

Results

Highbrook is now home to New Zealand Post’s flagship mail centre, Te Riu o Tamaki Makau Rau (the heart beat that blends Tamaki and its hundred lovers).  The centre processes all the mail posted each day between Cape Reinga in the Far North to Pokeno, on Auckland’s southern outskirts.

CourierPost’s parcel sorting facilities can now handle up to 120,000 items a day, replacing manual sorting processes.  Contract Logistics has almost doubled the capacity of its warehousing and stock replenishment services, providing enormous potential for customer growth.

New Zealand Post’s purpose-built hub for all group activities has advanced workspace design and is providing the sense of “one company” that New Zealand Post sought to achieve.

A shared vision for the future has created a long-term partnership that is delivering much more than a traditional commercial relationship.NZ Post is at the forefront of the digital revolution, developing its range of services and utilising its distribution network to facilitate the growth of e-commerce and online shopping across New Zealand.

Working together successfully since 2006 means NZ Post calls Goodman first when it needs a property solution in Auckland. Greg Morris, National Property Manager for NZ Post, said, “Goodman understands that a well-executed property strategy is critical to the NZ Post business. They are true partners and have the scale and expertise to meet almost any requirement we have.” Responding to a rapidly changing operating environment has also required flexible short-term solutions. The commissioning of the new Paxster delivery vehicles is one example. NZ Post now have the largest electric vehicle fleet in the country, part of a plan to be carbon neutral from 2030.

Shared corporate values mean NZ Post and Goodman are also working together on new sustainability and energy efficiency initiatives at Highbrook Business Park, improving the performance of four existing NZ Post facilities for the benefit of both parties.