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Logistics customer story: New Zealand Post


The New Zealand Post Group’s diverse portfolio of businesses ranges from standard mail through to banking.

Auckland is home to the headquarters of its CourierPost and Contract Logistics operations, as well as the New Zealand Post (previously the Datam building) and Auckland Regional Mail Service Centre the regional hub of bulk business mail specialist.


New Zealand Post was seeking to maximise the efficiency of its Auckland Mail Centre – which handles two million pieces of mail every day - as well as its courier, logistics and Datamail operations.

The business units were spread across Auckland and, in some cases, had outgrown their homes.

New Zealand Post wanted operational efficiencies and to promote a unified culture by amalgamating its multiple facilities on one site.  The company sought excellent amenities for its employees, who often work extended hours.  The new property needed to be close to motorways, employees’ homes and the airport.  Goodman was the obvious property partner.

“Goodman provided the answer to our unique property requirements,” said Carey Oldfield, the General Manager Properties for New Zealand Post at the time.

Goodman Solution

Goodman ensured New Zealand Post had direct input into the quality, financial and design aspects of its new facilities, throughout the design and build process.

“We took a cooperative approach to the development, understanding New Zealand Post’s needs first and then designing a solution,” says John Dakin.

“Understanding their business, and maintaining a close relationship throughout, meant that we could respond to their changing needs.”

Developers Goodman led the site planning, consent process, design and construction and internal fit out.

Green Star rating principles were prioritised throughout the design and build, with water solar heating and other measures to reduce power consumption features of the new facilities.


Highbrook is now home to New Zealand Post’s flagship mail centre, Te Riu o Tamaki Makau Rau (the heart beat that blends Tamaki and its hundred lovers).  The centre processes all the mail posted each day between Cape Reinga in the Far North to Pokeno, on Auckland’s southern outskirts.

CourierPost’s parcel sorting facilities can now handle up to 18,000 items per hour, replacing manual sorting processes with a sixth of that capacity.  Contract Logistics has almost doubled the capacity of its warehousing and stock replenishment services, providing enormous potential for customer growth.

New Zealand Post’s purpose-built hub for all group activities has advanced workspace design and is providing the sense of “one company” that New Zealand Post sought to achieve.

Overall, New Zealand Post and its property partner Goodman together achieved a sustainable, user-friendly facility for the future.